Program

Saturday

9:00 - 4:00pm
Saturday

Location: Marriott Marquis Times Square

What was called a "life-changing opportunity" in 2013 is back again: Retail's BIG Show Student Program, bringing hundreds of talented students from across the nation to the biggest event in retail to elevate their insights on the... more

5:30 - 7:00pm
Saturday

Galleria, Level 4, Convention Center

With retailers from more than 82 countries in attendance, it’s no secret that Retail's BIG Show is a big hit with internationals. To welcome International attendees to the U.S. and to our annual convention, NRF hosts an International... more

Sunday

8:00 - 4:00pm
Sunday

Top retail companies will be conducting interviews with students to fill available internships and jobs. To be considered for an interview, all interested students must upload their resume to the NRF job board, Retail Jobs powered by... more

8:30 - 9:30am
Sunday

Room: Hall E, 1E 12-16

In a rapidly evolving business climate where customer demands are driving retailers to offer the best product that can be purchased through a variety of channels, what does it take to outperform your competitor? This session will... more

Room: Hall A, 1A 06-08

Your customers are mobile and social. Is your company? Learn the secrets of how leaders integrate mobile marketing and social media into their retail stores, website,... more

Special Events Hall (1DMR)

Join us as we dive into the principles behind creating a truly social online shopping experience. Our speakers will explore how much power editorial content still holds in the e-commerce sphere, discuss the influence of social networks... more

Room: Hall E, 1E 07-10

The powerful combination of mobility and loyalty are here and retailers need to look at all the ways to optimize and maximize this duo. Teaming up the two can be powerful and create engagement, fulfill rewards, combat showrooming, and... more

Room: Hall A, 1A 10-14

Using transactional sales data to drive business decisions is common practice, but can lead to short-term gains at the expense of long-term benefits. Insights derived from tracking customer shopping behavior over time, provide a more... more

9:30 - 10:00am
Sunday

Room: North Hall

10:00 - 10:30am
Sunday

Room: North Hall

 

10:30 - 11:30am
Sunday

Room: North Hall

Creating new “town centers,” especially post-recession and in an era of increased e-commerce, is a critical issue for retailers and local communities. The world's leading shopping center developer discusses best practices for upending... more

11:30 - 12:30pm
Sunday

Special Events Hall (1DMR)

Who you know is often just as important as what you know, and the best place to make new connections? Retail’s BIG Show. NRF’s annual convention and EXPO attracts the brightest people in the retail industry and from around the globe.... more

12:45 - 1:45pm
Sunday

Room: Hall E, 1E 12-16

Bill Tancer

GM, Global Research
Experian Marketing Services

STORES Magazine editors predicted that 2013 would be the year of customer-centric convergence in retail, “tying together of the web, Big Data, analytics, mobile, social and all things digital” with a need to react quickly to changes in... more

Room: Hall A, 1A 10-14

Responsive Design has made it easier for today's retailers to leverage code and content across devices to deliver a compelling mobile experience for the consumer. This panel of experts will look at the advantages and the challenges as... more

Special Events Hall (1DMR)

Arun Arora

SVP and GM, Global E-Commerce
Staples, Inc.

John Jones

SVP, Executive Creative Director, Retail and Digital Environments
R/GA

How many products can a consumer actually see at once? Do they need to be from the same category or are they more interesting if they see items merchandised in collections? Asymmetrical merchandising strategies are blossoming online... more

Room: Hall A, 1A 06-08

Scott Harris

Vice President
Latin American Retail Connection

Global retail expansion has a different profile than it did a decade ago. Throughout Latin America, socioeconomic stability has led to an emergent middle class and an increase in retail development but the region is still underserved by... more

Room: Hall E, 1E 07-10

The convergence of physical and digital commerce and the evolution of electronic payments has forced retailers to identify new methods of consumer interaction and engagement. As retailers transact with the “new consumer,” they must... more

2:00 - 3:00pm
Sunday

Room: Hall A, 1A 06-08

David Dorf

Sr. Dir., Technology Strategy
Oracle Corporation

Tom Litchford

VP, Retail Technologies
National Retail Federation

Allison Troop

Dir., Application Development and Production Support
Beall's Inc.

A POS transaction is an explosion of data that sends information speeding through your business - loyalty, inventory, price, item and payments are just the first line of systems that are affected by a retail sale in any channel. Learn... more

Special Events Hall (1DMR)

Bryon Colby

SVP, Digital Commerce
Cornerstone Brands
Moderator

John Mulliken

Co-Founder, Joss and Main
SVP Strategic Initiatives, Wayfair

Interest in data and analytics has exploded throughout retail. But at the end of the day, it’s not amassing data that is important, it’s what that information means to your business and how you can translate it into sales. Our featured... more

Room: Hall E, 1E 12-16

Neil Stern

Senior Partner
Ebeltoft USA/McMillanDoolittle

Shoppers’ interests and needs are changing globally but how does this affect retail concepts and customer engagement? Over the last decade we witnessed how small stores migrated to big-box retail and yet might realign to small(er) again... more

Room: Hall A, 1A 10-14

Peter Lewis

Sr. Dir., Customer Analytics and Loyalty
Loblaw Companies Limited

Over recent years, retailers have talked about the value of becoming more customer-centric, but many still struggle with how to use the data they collect to optimize all areas of their business, specifically merchandising, marketing and... more

Room: Hall E, 1E 07-10

From food to fashion and everything in-between, retailers are creating and evolving private labels and brands in new environments for growth. Brand concepts continue to help retailers differentiate themselves and drive profits. Hear... more

3:15 - 4:15pm
Sunday

Room: North Hall

The next five years will bring more change to retail than the past 50 years combined. Technological disruption paired with fast-changing customer habits are driving consumer expectations into the stratosphere, while barriers to entry... more

5:30 - 7:30pm
Sunday

Location: Marriott Marquis Times Square

The Opening Night Reception kicks off Retail’s BIG Show in the best way possible: by bringing everyone together - retailers and solution providers, big box and Main Street - for a night of invigorating networking that sets the tone for... more

Monday

6:45 - 8:15am
Monday

Room: Hall A, 1A 21-22

Jeff Roster

Research VP, Industry Market Strategies
Gartner

The use of unprecedented combinations of new technologies to significantly generate revenue and deliver value is defining the digital economy. What are the latest trends in retail business processes and enabling technologies that will... more

8:00 - 8:30am
Monday

Room: North Hall

8:30 - 9:00am
Monday

Room: North Hall

 

9:00 - 10:00am
Monday

Room: North Hall

Stephen I. Sadove

Chairman and CEO, Saks, Inc. (Retired)
NRF Chairman of the Board
Moderator

George W. Bush has served his country as a two-term U.S. President, two-term Texas Governor and in the Texas Air National Guard. Since leaving office, President Bush has been engaged in a wide spectrum of charitable and humanitarian... more

9:00 - 6:30pm
Monday

EXPO Hall

Our EXPO Hall is your one-stop-shop for cutting-edge products, technologies and services as well as numerous networking opportunities and more than 40 Exhibitor BIG !deas sessions. Need a solution? It’s here. The EXPO is open to all... more

9:15 - 10:00am
Monday

BIG Ideas Room 2 - Level 1 EXPO Hall

Nick D'Alessio

Global Practice Leader, Retail
Zebra Technologies Corporation

Today's retailers labor under a consumer expectation gap between what buyers demand, and what retailers can actually deliver. This presentation will show how retailers today can use solutions such as Mobile POS to close that gap and... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Jon Stine

NA Lead, Retail, Cisco Consulting Svcs.
Cisco Systems, Inc.

It’s a fast-moving, device-driven, cross-channel Internet of Everything world, and shopper behavior is changing with it. Join Cisco for a review of its fourth annual report into today’s shopper journey (including channel choice, device... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Retailers are facing tremendous challenges while traversing today’s customer-driven landscape. ForeSee president and CEO, Larry Freed, will discuss the need for a comprehensive system of analytics that eliminates metric silos to better... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Francis Spirk

Sr. Dir. Retail, Data Warehouse, Payroll and HR
Rite Aid Corporation

From item-level market baskets to shelf planning and supply chain effectiveness, data holds the key. Learn how Rite Aid harnesses the power of Big Data in the cloud to supercharge merchandising strategies, respond quickly to changing... more

10:15 - 10:45am
Monday

BIG Ideas Room 2 - Level 1 EXPO Hall

Worried mobile POS and customer shopping apps require totally new systems? Think again! Come hear the real experiences of retailers who have successfully unlocked the potential of mobile POS for staff and consumer applications without... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Connecting the right people to the right job and creating fulfillment at work is vital to any retail organization. The benefits of doing so extends well past the employee to the whole customer experience. In this session we will share... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Revionics, 5one and The CMO Club reveal a Best Practices report showcasing retailer efforts in optimizing omnichannel personalization. The research, conducted through in-depth interviews with America’s top CMOs, covers digital... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Norm Daigle

Director, Retail Services
Hannaford Supermarkets

Sabermetrics changed how baseball created winning teams, and now Retailers have the chance to revolutionize their operations the same way by shifting focus from traditional productivity metrics such as SPLH to Operating Margin. Join... more

10:15 - 11:00am
Monday

EXPO Stage, EXPO Hall, Level 1

In this session, RichRelevance CEO David Selinger will join Rayid Ghani, Chief Scientist at Obama for America 2012, to discuss personalization - the key to turning big data into smart data. Personalization unites multiple... more

10:30 - 11:30am
Monday

Room: Hall E, 1E 07-10

Warby Parker has opened five successful brick and mortar locations, which are growing significantly faster than expected. But it's still a digital business - in a recent survey of 1,000 customers, just 30% said access to a retail store... more

Special Events Hall (1DMR)

What's important for digital retail in 2014? Sucharita Mulpuru, Vice President and Principal Analyst at Forrester Research, provides her expert insight into significant developments in 2013 and what lies ahead for 2014. Learn where... more

Room: Hall E, 1E 12-16

Ira Kalish

Chief Global Economist
Deloitte Research

Deloitte’s Global Powers of Retailing study, produced in conjunction with STORES media, ranks the world's top 250 retailers and provides insights and outlooks for the industry. The 17th annual edition of the study will include,... more

Room: Hall A, 1A 10-14

Ron Feinbaum

SVP and GM, Consumer Products, HGTV
Scripps Networks Interactive

This session promises to be an exciting look at utilizing compelling advertising and marketing, trend -right packaging and product design, and innovative in-store merchandising techniques to keep consumers highly engaged before, during... more

Room: Hall A, 1A 06-08

Dave Finnegan

CIO and VP, Information and Interaction
Orvis
Moderator

Retail CIOs have long considered the omni-channel revolution, big data and the challenges of providing the right business intelligence tools to help execute the company’s strategy. The new reality is that the customer is in charge.... more

11:00 - 11:45am
Monday

BIG Ideas Room 3 - Level 3 EXPO Hall

Mark Cohen

GSB Professor
Columbia University/Grad School of Business

Robin Sackin

Chairperson, Merchandising Mgmt. Dept.
Fashion Institute of Technology

Whether you are a brand or retailer, making pricing and buying decisions on new products without sales history is a guessing game. Focus groups and in-store testing methods are costly, time consuming and often inaccurate. Forecast... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Constant innovation is necessary to survive. When it comes to the brick-and-mortar customer experience, it is crucial for retail leaders to revise, reimagine and reinvent. How can retailers ensure they do right by the customer without... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Tom Schuetz

SVP and CTO, Americas and Asia Pacific
Luxottica

The mobile landscape continues to evolve and change how retailers serve their customers. Organizations must quickly adapt to effectively engage consumers. To overcome challenges like managing multiple global brands, retailers are... more

BIG Ideas Room 2 - Level 1 EXPO Hall

PART I
Greatest Cyber Threats to Retailers
Prepare for the latest threats in cyberattacks leveraging Mobile and Social platforms – a growing trend that Dunbar addresses. We present the... more

11:15 - 12:00pm
Monday

EXPO Stage, EXPO Hall, Level 1

For this inspiring and provocative think session, two seasoned creative strategists have decoded the way to create meaningful and lasting brand connections with your customers. Participants will get a good grasp on how to get traction... more

12:00 - 1:45pm
Monday

Room: North Hall

Five important movements have changed retail forever, and yet the vast majority of brands have done nothing about it. These movements include technology, data, new media channels, new platforms, and the opportunity to publish whatever... more

12:15 - 1:00pm
Monday

EXPO Stage, EXPO Hall, Level 1

Raymond R. Burke

E.W. Kelley Professor of Business Administration
Indiana University

In a perfect world you could see through your customers' eyes, and today you get to do just that as we share findings from eye-tracking videos and research for both in store and online shopping experiences. Research includes core... more

1:00 - 1:45pm
Monday

BIG Ideas Room 3 - Level 3 EXPO Hall

Jill Puleri

VP, Global Industry Leader for Retail
IBM Global Business Services

Omni-channel retailing raises consumers’ expectation that retailers will deliver more consistent, convenient, personalized, and relevant experiences. Across all phases of the shopping journey (pre-purchase, purchase and post-purchase)... more

BIG Ideas Room 2 - Level 1 EXPO Hall

Uncertainty about Affordable Care Act costs and compliance is a central concern of employers and retailers in particular. This session will outline major ACA compliance challenges for 2014-2015, including the employer “play or pay”... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Faced with tight competition, changing customer expectations, and a growing number of consumer channels and shopper devices, retailers are squeezed from every direction. Microsoft helps Retailers delight their customers and increase... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Family Dollar, the nation’s leading Dollar Store with more than 8,000 stores in 46 states, embarked on its Price and Markdown Optimization journey with Revionics three years ago to help protect their powerful price image and to... more

1:15 - 2:00pm
Monday

EXPO Stage, EXPO Hall, Level 1

Take a fast-paced look at some of the most interesting new products in the marketplace, from breakfast cereal to smart glasses and lots in between. Some fascinating trends are stirring, creating product development in areas and... more

2:00 - 3:00pm
Monday

Room: Hall E, 1E 07-10

Take a closer look at the evolution of 2014, an important time when technology, artificial intelligence and pop culture meld into the macro-trends that encourage consumerism. David Wolfe will present an analysis of the forces driving... more

Room: Hall A, 1A 10-14

In this session, a panel of leading retailers and brands will discuss how they are leveraging GS1 Standards to achieve critical end-to-end visibility not only to ensure effective upstream operations, but also to deliver the best... more

Special Events Hall (1DMR)

Phil Terry, CEO of Creative Good, will talk about his fall 2013 book, Customers Included, which is based on working with more than 300 large brands including many leading retailers. A pioneer in both customer experience and... more

BIG Ideas Room 2 - Level 1 EXPO Hall

Tadd Wilson

Consulting Partner and Retail Strategist
Toshiba Global Commerce Solutions, Inc.

Consumer mobile devices, particularly smartphones, enjoy a ubiquity and personal relevance unlike any other touchpoint. While mobile commerce (m-com) continues to grow rapidly, consumer mobile offers a full range of brand interactions... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Steve Black

Chief Information and Marketing Officer
Sprouts Farmers Market

Jim Xenos

VP, IT and CIO
Love's Travel Stops

Join retailers of varying segments and sizes for a discussion on using customer insights to drive engagement from a process-driven, IT, and marketing perspective. These experts will provide thought leadership on transforming data into... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Nathan Rigby

Dir. Marketing and Business Development
Larry H. Miller Sports and Entertainment

Isis, a mobile commerce joint venture between AT&T Mobility, T-Mobile USA and Verizon Wireless, and leading merchants will discuss why they believe mobile payments and mobile commerce are important to the retail environment. This... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Lisa Fretwell

Sr. Dir., Internet of Everything Practice Lead
Cisco Systems, Inc.

Today there are more things connected to the Internet than there are people in the world. Leading retailers today are learning sooner, deciding smarter, and acting faster by connecting the people, processes, data, and things of the... more

Room: Hall E, 1E 12-16

The largest and most influential generation of consumers ever is no longer an unreachable audience. While some brands as well as marketers fear the unknown with this “enigma generation,” the real winners are the marketers who embrace... more

Room: Hall A, 1A 06-08

Fred Argir

SVP, Chief Digital Officer
Toys R Us, Inc.

We are all bought into omnichannel - and mobile as a complimentary and compulsory part to enabling our customers mobile lives! But how do we keep up, get ahead, and make it real for our customers and for our teams? This session will... more

2:15 - 3:00pm
Monday

EXPO Stage, EXPO Hall, Level 1

Ben Pressley

Head of Enterprise Strategy and Business Development
Magento Inc, an eBay Company

John Sheldon

Global Head of Strategy
eBay Enterprise Marketing Solutions

Leading-edge retailers are using innovative shopping experiences to gather valuable insight about their customers. This information is driving immersive and tailored customer experiences that stand out in the face of increasing... more

3:14 - 4:15pm
Monday

BIG Ideas Room 1 - Level 1 EXPO Hall

Alan Outlaw

VP, Commerce Technologies
Toshiba Global Commerce Solutions, Inc.

Carol C. René

Enterprise Data Architect, Retail
Shell International Petroleum Company Ltd

Omni-Channel and Mobile are fundamentally changing the retail IT landscape both at the customer point of contact, and at the enterprise level. Stay ahead of this steep retail curve with ARTS. This session will reveal the latest research... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Michael Griffiths

Global Managing Dir., Distribution and Retail
Microsoft Corporation

The retail industry is undergoing one of the biggest transformations in 20 years. Microsoft’s vision for retail through its Stores, devices, and end to end retail solution - Microsoft Dynamics for Retail – is to provide a complete... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Scott Jennings

Dir., Market Dev., Retail and Svcs., Americas
QlikTech

The modern retailer must move fast, and make decisions quickly to remain competitive. Quick and actionable analytics require a different approach to business intelligence which allow business users to drive their own discoveries. Qlik... more

BIG Ideas Room 2 - Level 1 EXPO Hall

Jeff Smith

Experience Lead and Master Inventor
Toshiba Global Commerce Solutions, Inc.

To effectively design a more personalized and engaging relationship with today's consumers, retailers must create a unified vision for engagement irrespective of channel, eliminate internal fragmentation to establish comprehensive... more

3:15 - 4:15pm
Monday

Room: North Hall

Value is shifting in business, thanks to the explosion of data - the world's vast new natural resource. It is being fueled by the infusion of technology into all processes and things, the proliferation of devices and changing... more

4:30 - 5:15pm
Monday

BIG Ideas Room 1 - Level 1 EXPO Hall

Every retailer wants to know a consumer's needs as soon as, or even before, the consumer expresses it. Can the retailer's processes, systems and insights keep up with this requirement? Most business decisions are made in an environment... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Come hear how LensCrafters is leveraging Big Data and in-market tests to understand which marketing, pricing, merchandising, capex, and operations programs work, which don’t, and which can be fine-tuned to increase profits. Attendees... more

BIG Ideas Room 2 - Level 1 EXPO Hall

Joe Sciara

SVP, Brand Research
Service Management Group (SMG)

Finally, there is a cost-effective and accurate way to gain insights from shoppers who visit your stores without making a purchase or purchase less than intended. In fact, this information is already being gathered for about 500 of the... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Lori Bieda

Exec. Lead, SAS Americas Customer Intelligence
SAS

Today's retail environment is demanding more from analytics teams. The need to predict market trends, anticipate customer needs, and thread together the full breadth of insights retailers have access to is changing how retail analytics... more

5:30 - 6:30pm
Monday

EXPO Hall

Enjoy refreshing beverages as you network with solution providers and retailers from around the world. The EXPO is open to all attendees and happy hour activities will be held in both EXPO Level 1 & Level 3.

Tuesday

8:00 - 8:30am
Tuesday

Room: North Hall

8:30 - 9:45am
Tuesday

Room: North Hall

BJ Bueno

Founder
The Cult Branding Company

Bert Jacobs

Co-Founder and Chief Executive Optimist
Life Is Good

The most effective approach to working with your customers’ subconscious is to have clear knowledge of your brand’s company culture and core values. In this Keynote, peer inside one of today’s most optimistic brands, Life is good®, and... more

9:00 - 5:00pm
Tuesday

EXPO Hall

Our EXPO Hall is your one-stop-shop for cutting-edge products, technologies and services as well as numerous networking opportunities and more than 40 Exhibitor BIG !deas sessions. Need a solution? It’s here. The EXPO is open to all... more

9:15 - 10:00am
Tuesday

BIG Ideas Room 2 - Level 1 EXPO Hall

Learn how leading apparel retailers are implementing item-level RFID solutions to optimize inventory productivity through improved accuracy and visibility, enabling an enhanced customer experience, a more efficient supply chain and an... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Jeff Roster

Research VP, Industry Market Strategies
Gartner

In the last decade, the world we live in has been transformed. The explosion of data, social, mobile and digital technologies is significantly changing the retail landscape. Capitalizing on today's environment requires creative... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Rose Depoe

Executive Director, Customer Value Acceleration Consumer Products and Services
Cisco Systems, Inc.

Learn how to enhance your customers’ shopping experience by personalizing their shopping journey using their mobile devices in your retail environment through a connected mobile experience. Join Cisco for insights into the latest trends... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Joe Gagnon

VP, Retail Strategic Services Leader
IBM

Jim Kerney

Global Big Data Industry Leader, Retail, Distribution and Industrial Sectors
IBM

Adoption rate of mobile & emerging wearable computing solutions indicates that consumer mobile use is now a necessary way of doing business. The retailer's challenge is how to bridge the digital and physical worlds to deliver a... more

10:00 - 11:00am
Tuesday

Room: North Hall

In an effort to achieve sustainable growth, many retailers are looking beyond their own borders to enhance their brand and generate sales and profits with a new set of customers. The idea of international expansion is not new, but the... more

10:15 - 10:45am
Tuesday

BIG Ideas Room 2 - Level 1 EXPO Hall

John T Todd

AVP IT Delivery
Marks, a division of Canadian Tire Corp

Well-informed, technically savvy shoppers have dramatically evolved the store and online channel relationship. Access to customer, product and sales information while understanding the scope of the customer’s journey across the brand... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Tom Hutchison

Dir. Marketing, CRM & Analytics
Raley's Family of Fine Stores

Communicating and connecting with your shopper via a 2-way dialog is a proven winning strategy for increasing loyalty. Doing it ‘stealthily’, is even better. This session shares retailer use-case examples to demonstrate how social can... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Norm Daigle

Director, Retail Services
Hannaford Supermarkets

Sabermetrics changed how baseball created winning teams, and now Retailers have the chance to revolutionize their operations the same way by shifting focus from traditional productivity metrics such as SPLH to Operating Margin. Join... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Pushing the boundaries of innovation, analytics today is moving beyond decision-support to decision-making. Learn how the confluence of business contexts, analytics technologies and statistical sciences are creating a new breed of... more

11:00 - 11:45am
Tuesday

BIG Ideas Room 2 - Level 1 EXPO Hall

Liz Campagna

Director of Payroll
G6 Hospitality (formerly Accor)

When you run one of the world's largest hotel chains with over 4,000 properties and manage over 160,000 employees, compliance in hour and wage laws is critical. Attend this session to hear how G6 Hospitality took advantage of cloud... more

BIG Ideas Room 4 - Level 3 EXPO Hall

Stephen Vance

Dir., Messaging, Collaboration and Mobility Support/Delivery
Macy's Systems and Technology

In today’s economic climate, retail industry leaders are pressured to do more with less. They must reduce operating costs while positioning the enterprise for growth and deliver high quality products to retain customers. Retailers are... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Johnna Marcus

Director, Mobile and Digital Store Marketing
Sephora

Norm Tymo

Manager, Business Intelligence
British Columbia Liquor Distribution Branch

Consumers listen to—and are influenced by—opinions of other consumers. The “brand relationship” is the most powerful point of influence for retailers. And, the “brand experience” has the greatest impact on the brand relationship. Hear... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Until now, adding mobility in store has often required multiple new devices or even a second technology stack. Equipping your associates to better engage customers could cause you to become entangled – with complex infrastructure and... more

11:15 - 12:00pm
Tuesday

EXPO Stage, EXPO Hall, Level 1

The seismic shifts caused by mobile and social have taken place, and in the next few years we will witness the reverberations of these drivers of massive change in the way shoppers behave. This report will look at three key areas - Data... more

12:00 - 1:00pm
Tuesday

BIG Ideas Room 1, Level 1 EXPO Hall

BJ Bueno

Founder
The Cult Branding Company

Dave Ratner

President and Chief Instigating Officer
Dave's Soda and Pet City

OK, we promise this will be the best marketing seminar you have ever attended!!! Growing your retail business will never be easier and more fun!

Join a "DUH!!" filled session where you will see how simple and cost... more

12:15 - 1:00pm
Tuesday

EXPO Stage, EXPO Hall, Level 1

Presenting hot-off-the-press consumer research on the unbeatable store attributes that Amazon just can't compete with, this presentation offers clear, strategic recommendations on creating deeper customer loyalty in an Amazon Age.... more

1:15 - 2:00pm
Tuesday

EXPO Stage, EXPO Hall, Level 1

Ray Ehscheid

SVP, Store Design and Merchandising
Bank of America

Andrew McQuilkin

Retail Market Leader and RDI International President
BHDP Architecture

Gain inspiration and first-hand insight into the methodologies used to deliver successful customer experiences and see current best-in-practice in-store examples of how to successfully engage the customer. Learn how the best retailers... more

1:15 - 2:15pm
Tuesday

BIG Ideas Room 2 - Level 1 EXPO Hall

Travis Stephenson

Principal, Professional Services
Toshiba Global Commerce Solutions

Daniel Thomas

Sr. Dir., Professional Services Delivery
Epicor Retail Solutions Group

Interested in leveraging the power of mobile commerce, but not sure where to start? During this session, industry and technology leaders will discuss how to successfully integrate mobile commerce solutions into your current retail... more

BIG Ideas Room 4 - Level 3 EXPO Hall

John Goedert

Manager, Operations Testing and Innovation
Starbucks Coffee Company

Kathryn Howe

Retail Industry Senior Advisor
Cisco Systems, Inc.

Knowing which metrics are game changers for your business is the art and science of executing “omnianalytics,” data automatically generated from omnichannel touchpoints. Starbucks Coffee Co. joins Cisco to describe how it has improved... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Dynamic pricing, small shelf-edge displays, micro location awareness technology and other one-to-one targeting digital strategies are steadily growing in popularity for in-store engagement. Learn how and why you should take advantage of... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Andy Walter

VP, Global Business Services
The Procter and Gamble Company

Scott Zucker

SVP, Merchandise Operations
Family Dollar Stores, Inc

Supplier-retail business partners, Procter & Gamble and Family Dollar, will discuss how to produce, select and sell products in the right quantities, at the right time by applying predictive analytics and forecasting at every... more

2:00 - 3:00pm
Tuesday

Room: Hall E, 1E 07-10

As adoption of mobile technology continues its trajectory, so does customer demand for mobile brand interaction. When developing and deploying applications that will be well-received by customers, traditional development processes often... more

Room: Hall A, 1A 06-08

Dinesh Bajaj

Vice President, Retail, CPG, Logistics, Infosys
Infosys

Much of the buzz in retail examines knowing consumers in real-time and the promise this holds for transforming both the industry and the customer experience across channels. The amount of publically-available information consumers are... more

Special Events Hall (1DMR)

Scot Wingo

CEO, Chairman of the Board and Co-Founder
ChannelAdvisor Corporation

Amazon is growing twice the rate of e-commerce and launching new innovations like Prime, Fresh, and Supply that are disrupting more than just the retail industry. In this session, ChannelAdvisor CEO Scot Wingo will peel the onion on... more

Room: Hall A, 1A 10-14

Jim Shea

Chief Marketing Officer
First Insight, Inc.
Moderator

Nathan Gray

VP, Planning and Allocation
Helzberg Diamonds

Fashion has always been more about art than science. How can “big data” be used to improve the success rate of new fashion products? In this panel discussion, speakers from two fashion leaders - Vera Bradley and Helzberg Diamonds –... more

Room: Hall A, 1A 21-22

It continues to be a chaotic time in the evolving payments area for retailers. Between regulation, the explosion of personal and enterprise technology, and the changing behavior and preferences of consumers, the path forward in payments... more

2:15 - 3:00pm
Tuesday

EXPO Stage, EXPO Hall, Level 1

Throughout a person’s day there are things we like to do - such as eating lunch at a cafe - and things we don’t like to do - like standing in line at the Department of Motor Vehicles. Shopping is not all that different. There are... more

2:30 - 3:30pm
Tuesday

BIG Ideas Room 1 - Level 1 EXPO Hall

Scala assists retailers in implementing the final piece of the omni-channel strategy by leveraging the power of mobile technologies to create personal, relevant and dynamic experiences on every screen in the store. Learn how we leverage... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Customers today, interact with retailers through multiple channels - via website, in-store, through phone or social media. And they expect a consistent shopping experience across these channels. In this session Anu Brookins, VP of... more

BIG Ideas Room 4 - Level 3 EXPO Hall

To enable vital connections and collaboration, retailers are needing to provide integrated tools that are social, easy to use, and can connect employees, partners, and systems across the organization to solve business challenges.... more

BIG Ideas Room 2 - Level 1 EXPO Hall

Today's retail food landscape is in a constant state of change - with digital disruption creating multi-channel challenges. In addition, there is increasing consumer demand for healthier food options. Retailers must adapt by learning... more

3:15 - 4:00pm
Tuesday

EXPO Stage, EXPO Hall, Level 1

David French

SVP, Government Relations
National Retail Federation

John Holub

President and CEO
New Jersey Retail Merchants Association

Every day, lawmakers in Washington make choices that can have a direct impact on your business. Come hear what makes the retail industry one of the most effective advocacy groups on Capitol Hill. From the tools to fight back against... more

3:15 - 4:15pm
Tuesday

Room: Hall A, 1A 06-08

Rob Garf

VP, Product and Solutions Marketing
Demandware
Moderator

Innovative retailers are replacing traditional POS hardware and software with more nimble and versatile digital commerce technology to better satisfy the demands of omni-channel and connected consumers. This session will highlight... more

Room: Hall A, 1A 10-14

As China is becoming the largest market for fashion and retail brands in the world, there is tremendous interest in entering the market, but there are many significant challenges that companies face. This session will provide an... more

Special Events Hall (1DMR)

Nathan Martin, CEO of Innovation Studio Deeplocal, has been responsible for devising compelling, industry-shaping creative ideas and executing them flawlessly--oftentimes under incredibly short timelines. From a mind-controlled bike for... more

Room: Hall A, 1A 21-22

Jason John

VP, Online, Mobile and Social Marketing
Gilt

Mobile is driving an increasing share of commerce, both through online conversions and driving traffic to stores. The intersection of mobile, web and location data is opening up a new class of... more

4:00 - 4:45pm
Tuesday

BIG Ideas Room 4 - Level 3 EXPO Hall

Charles Jackson

VP, Strategy and Business Development
Store Electronic Systems (SES)

NFC Labels – The Technological Enabler of a New In-store Shopping Experience. Price synchronizer, Cross channel, In store geolocalizer, Planogram manager, Sales booster, Media at the shelf, Customer identifier, POS at the shelf.

BIG Ideas Room 2 - Level 1 EXPO Hall

With competitive, online-only retail ecosystems gaining customer loyalty, physical retailers have faced the challenge of changing business models and retention tactics in a multichannel world to combat showrooming.

Synqera, a... more

BIG Ideas Room 3 - Level 3 EXPO Hall

Lisa Gavales

President, Talbots Direct and Marketing
The Talbots, Inc.

Billy May

Group VP, eCommerce, Digital and CRM
Abercrombie and Fitch

Whether you call it Omnichannel, Multi-device or [insert latest buzz word]…the secret sauce for winning her over and growing loyalty is by creating and cultivating a single view of the customer across all her interactions with your... more

BIG Ideas Room 1 - Level 1 EXPO Hall

Join us in an interactive session with two of our well-known retail clients - one from North America and the other from Europe. Compare and contrast how they define and tackle some of their core retail challenges. "One size does not fit... more

4:15 - 5:00pm
Tuesday

EXPO Hall

Enjoy refreshing beverages as you network with solution providers and retailers from around the world. The EXPO is open to all attendees and happy hour activities will be held in both EXPO Level 1 & Level 3.

Wednesday

8:30 - 9:30am
Wednesday

Room: North Hall

Jack Dorsey, CEO of Square and Chairman of Twitter, will discuss the power of human connection and the ability to see big potential in the smallest of moments. With this philosophy in mind, Jack will focus his keynote on the untapped... more

9:45 - 12:00pm
Wednesday

Room: North Hall

Most great ideas remain dormant because people don’t have the courage, resources, time and/or money to take action. This year’s Fast Track program, built around quick 20-minute presentations, features a new line-up of individuals who... more